Our awesome features

Everything you always wanted to improve the ways you communicate

Incoming replaces workarounds, messy hacks, and daily frustrations, with built-in workflows, effortless organization, and clever features change they way you communicate.

Core

Slack notifications

Keep your team up-to-date with Slack notifications

Workflows not work arounds

Powerful workflows to communicate more effectively

Subscribe to conversations

Easily subscribe or unsubscribe yourself to a conversation

Delivery tracking

When a customer views your most recent message, whether it's an email or a facebook message, it will be denoted in Incoming

Follow Conversations

Get notifications on replies, updates on threads or new notes added to any conversation

Contact profiles

Profiles are shared across your team, editable and include all previous history

Advanced Permissions

Inboxes can be restricted to specific Users with specific roles

Assigning

Quickly delegate a conversation to another User when you need help

Connect all your social media accounts

We support Facebook, Twitter, Instagram and more

Saved replies

AKA canned responses, insert these in two clicks to answer common questions

Advanced formatting

Our editor makes it easy to add bold, italics, links or lists to your replies and notes

Labels

Use tags to categorize conversations, monitor trends and trigger Workflows

Notes

Private communication between Users that is not visible to the customer

Multiple inboxes

Manage emails, tweets, facebook posts, Instagram comments for multiple brands, sites or departments all in one place

Search

Search all your data, add advanced filters and perform bulk actions all in one step

integrations

Call, SMS & voicemail integration

Incoming can manage call routing, SMSes and voicemails

Security and Reliability

Enterprise support

Security, compliance, and flexible deployment for enterprises

Lightning fast

Our service is optimized to run as fast as possible with as few dependencies as needed using Phoenix & Elixir

99.99% uptime

We understand how important reliability is to your business

GDPR compliance

Incoming complies with the EU's data protection laws

SSL & TLS encryption

High-level security protects all your company data

Try it

We'll be rolling out invites soon. Signup now to get on the list.

We'll only use your email address to notify you about Incoming, not for future marketing or sales. We won't sell or trade your email.

Made with ✨ 🌮 ✨ in Krakow